Technical Customer Success Manager/Account Manager (New York)

New York, United States · PS

Description

Position Overview

Polaris Solutions is searching for an energetic Technical Customer Success Manager/Account Manager (AM) to join our growing technology team. The AM will manage relationships with existing clients and will have responsibility for key Polaris accounts, setting and driving towards account level objectives and ensuring defined goals are being met. The AM will closely interact with Polaris Solutions’ delivery units, including our support, development, implementation, and client teams.

The Account Manager will be involved in all aspects of Polaris’ delivery lifecycle, including contracting, consulting, project execution, support, business process outsourcing, and client management. The AM will monitor performance of the run teams, and will be held accountable for client satisfaction. The AM will be an escalation point for clients and be responsible for maintaining a positive relationship with clients.

General Responsibilities

Requirements

Physical and Location Requirements

Benefits

Compensation and benefits

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